Privacy Policy

1. Information We Collect

ROFRAAI may collect information you provide when creating or managing an account, including your name, email address, profile information, skills, payment-account information, and information submitted while using marketplace features.

We may also collect information about your use of the platform, including tasks, submissions, reviews, account activity, transactions, withdrawals, and related technical information.

2. How We Use Information

• create and manage user accounts;
• operate the marketplace and match workers with tasks;
• process submissions and reviews;
• calculate and record eligible earnings;
• process payments and withdrawals;
• prevent fraud, abuse, and unauthorized activity;
• provide customer support;
• maintain and improve the platform;
• comply with applicable legal obligations.

3. Payment Information

ROFRAAI may store payment-account details necessary to process eligible worker withdrawals. Payment processing may involve third-party providers.

ROFRAAI does not request or intentionally store your M-Pesa PIN, banking password, card PIN, or other confidential authentication credentials.

4. Third-Party Services

We may use third-party services for payment processing, hosting, authentication, analytics, communications, security, and other operational purposes. Those providers may process information according to their own policies and applicable agreements.

5. Information Sharing

We do not sell personal information as a business model. We may share information when necessary to operate ROFRAAI, process payments, provide services, protect users and the platform, prevent fraud, or comply with legal requirements.

6. Worker Profiles

Depending on platform settings, worker profile information such as name, skills, experience, biography, or other professional information may be visible to clients or other authorized users.

Workers should avoid publishing sensitive personal information that is not required for their professional profile.

7. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No internet-based service can guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to operate the service, maintain financial and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal requirements.

9. Your Choices

Depending on the information and applicable law, you may have rights to access, correct, update, or request deletion of certain personal information.

Some information may need to be retained for legal, security, accounting, fraud-prevention, or transaction-record purposes.

10. Cookies

ROFRAAI may use cookies or similar technologies required for authentication, security, preferences, and platform functionality. See our Cookie Policy.

11. Contact

If you have questions about this Privacy Policy or your personal information, contact ROFRAAI through the contact information provided on the platform.