Payments, Refunds & Cancellation Policy

1. Marketplace Access Payments

Where ROFRAAI charges a marketplace access fee, the applicable amount and payment details will be displayed before payment is initiated.

2. Payment Confirmation

A payment is considered successfully completed only after the applicable payment provider confirms the transaction.

A payment request that is pending, cancelled, declined, failed, or otherwise unsuccessful does not by itself unlock paid platform access.

3. Failed Payments

If a payment fails or is declined, ROFRAAI will not treat the failed transaction as a completed purchase. You may retry the payment where the platform or payment provider permits it.

4. Refund Requests

Refund requests are reviewed individually. A request should include enough information for ROFRAAI to identify the relevant transaction.

Where a payment was completed but the purchased platform feature was not correctly activated because of a technical issue, ROFRAAI may investigate the transaction and, where appropriate, correct the account or issue a refund.

5. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same transaction or charged an incorrect amount, contact ROFRAAI promptly with the transaction details so the issue can be investigated.

6. Worker Earnings

Worker earnings are separate from marketplace access payments. Eligible earnings are subject to the task, review, approval, and withdrawal rules described in the Terms of Service.

7. Third-Party Payment Providers

Payments may be processed by third-party payment providers. Provider processing times, outages, transaction limits, or provider-specific rules may affect a payment.

8. Payment Security

ROFRAAI will not ask you to disclose your M-Pesa PIN, card PIN, banking password, or other payment authentication credentials.